Frequently Asked Questions

Do you take a percentage of my revenue?

Nope! We charge a flat monthly fee. You keep 100% of your studio's revenue. Your Helcim merchant account processes payments directly to your bank account. We never touch your money.

What payment processor do you use?

We integrate with Helcim. Your studio creates and owns its own merchant account, so payments go directly to your bank account and Wellspring does not take a cut. Transparent processor, direct relationship, no middlemen.

Can I use my own domain?

Yes! Custom domain support is included. You can run your studio on yourstudio.com. Your members will never see "Wellspring" anywhere - it's fully white-labeled.

How long does setup take?

Your onboarding includes two weeks of dedicated migration support to get everything transferred, followed by a full month of high-touch personal care as your team gets comfortable. Most studios are live within the first two weeks, and then I stay closely involved to make sure everything runs smoothly.

How much does Wellspring cost?

$499/mo for a single-location studio. Everything is included — branded mobile app, custom domain, all features. No per-member charges, no revenue cut.

Three ways to pay: Month-to-month ($499/mo + a one-time $2,000 onboarding), Annual ($499/mo × 12 with the $2,000 onboarding waived), or Annual upfront ($5,000 paid once with onboarding waived — about $3,000 in total savings vs. month-to-month over the first year).

What if I need to cancel?

Fully refundable before migration kicks off. Once we start moving your data, the partnership has begun — we're in this together for the term you chose.

On the Month-to-month plan, cancel anytime; your $2,000 onboarding is non-refundable once migration is underway (it covers real labor — data migration, training, often a trip to your studio).

On an Annual plan, if you need to leave mid-year, you pay for the months you used at the $499/mo rate plus the $2,000 onboarding that was waived; the remainder of your annual payment is refunded. No hidden fees, no surprises.

Do I have to get my own Helcim account? How long does that take?

Yes — that's the whole point of transparent pricing. You sign your own Helcim merchant agreement, so we literally cannot mark up your transaction rate. Approval typically takes 1–3 business days. I help with the paperwork and make sure it's active before you go live.

What if Helcim's rates turn out to be higher than what I pay now?

Send me your current statement during onboarding and I'll do a line-by-line comparison before you sign anything. Helcim publishes its interchange-plus rates publicly (starting at interchange + 0.40% + $0.08 card-present, + 0.50% + $0.25 online). For most studios migrating from Mindbody, WellnessLiving, or Momence, Helcim ends up meaningfully cheaper. If your current rate is genuinely lower, I'll tell you.

Can teachers see each other's schedules? How does role-based access work?

Four roles: Member, Teacher, Manager, Owner. Teachers see their own classes, their own subs, their own attendance numbers. They don't see member payment info, manager analytics, or other teachers' private notes. Front desk staff use a separate PIN check-in flow so they can help members without seeing financials.

Is there a contract? Month-to-month or annual?

Three options, no long-term commitment beyond what you choose:

• Month-to-month: cancel anytime. $499/mo plus a one-time $2,000 onboarding.
• Annual: 12-month commitment. $499/mo billed monthly. $2,000 onboarding waived.
• Annual upfront: $5,000 paid once for the year. $2,000 onboarding waived. About $3,000 in total savings vs. month-to-month.

Do you offer discounts for annual billing?

Yes — two ways. Both annual plans waive the $2,000 onboarding fee. Annual upfront also saves $988 on the monthly rate ($5,000/year instead of $5,988). Pick Annual if you prefer monthly billing, Annual upfront if you want the maximum savings.

Can I migrate from Mindbody or another platform?

Absolutely! I've done this before (E8 Yoga migrated from WellnessLiving) and I can help you through it. Your member data, class history, and payment info can all come over.

Is there a setup fee?

Only on the Month-to-month plan — a one-time $2,000 onboarding fee. Both Annual plans waive this fee in exchange for a 12-month commitment.

Regardless of plan, the onboarding work is the same: two weeks of dedicated migration support — we transfer your members, schedules, products, and payments from your current platform — followed by a full month of high-touch personal care as your team gets comfortable. I personally handle migration, training, and the first month of close support. After that, ongoing support is always just a phone call away.

Do you support multiple locations?

Not right now. Wellspring is built for single-location independent studios. Multi-location will come later, but until then we probably wouldn't be the right fit for a multi-site operation — and I'd rather be honest about that than stretch to fit.

How big is your team? Will you be around in 5 years?

Honest answer: Wellspring is a small, founder-led business — profitable, self-funded, no venture capital. I (Kyle) build the software, and John co-owns the company while running E8 Yoga, which keeps the product grounded in real studio operations. No runway pressure, no growth-at-all-costs mandate, and no plan to sell to a holding company. I'm committed to this for the long haul. And if something ever happened, your data is yours — I'd help you export everything.