Frequently Asked Questions
Everything you need to know about Wellspring and how it works for your studio.
Do you take a percentage of my revenue?
Nope! We charge a flat monthly fee. You keep 100% of your studio's revenue. Your Helcim merchant account processes payments directly to your bank account. We never touch your money.
What payment processor do you use?
We integrate with Helcim, a modern payment processor with transparent pricing (.4% above interchange). You create your own Helcim merchant account, so payments go directly to your bank. No middlemen, no delays.
Can I use my own domain?
Yes! Custom domain support is included. You can run your studio on yourstudio.com. Your members will never see "Wellspring" anywhere - it's fully white-labeled.
How long does setup take?
Typically 1-2 weeks. I'll walk you through onboarding personally, and if you're migrating from another platform, I can help import your data. Either way, you'll be up and running quickly.
How much does Wellspring cost?
$300/mo for a single-location studio. Everything is included — branded mobile app, custom domain, all features. No setup fees, no per-member charges, no revenue cut. Or pay annually for $3,000/year and save $600.
What if I need to cancel?
Cancel anytime, no questions asked. We offer a 30-day money-back guarantee. If Wellspring isn't the right fit, we'll refund your first month completely.
Do you offer discounts for annual billing?
Yes! Pay annually for $3,000/year and save $600 (that's two months free).
Can I migrate from Mindbody or another platform?
Absolutely! I've done this before (E8 Yoga migrated from WellnessLiving) and I can help you through it. Your member data, class history, and payment info can all come over.
Is there a setup fee?
No! Unlike legacy platforms that charge $1,000-2,000 in setup fees, all onboarding is included in your monthly price. We want you to succeed, not nickel-and-dime you.
Do you support multiple locations?
We're focused on single-location studios right now. If you need multi-location support, reach out and we'll figure it out together.
How big is your team? Will you be around in 5 years?
Honest answer: it's me (Kyle). John provides product direction as a co-founder and first customer. Wellspring is profitable, so there's no venture capital pressure or runway concerns. I'm committed to this for the long haul. And if something ever happened, your data is yours - I'd help you export everything.
What if something breaks on a Saturday night?
Text me. Seriously. I'm in Colorado (Mountain Time) and I care about your studio running smoothly. For critical issues, I'll respond within a few hours. For non-urgent stuff, next business day.
Still have questions?
Just reach out. I'm happy to hop on a call and answer anything.