Frequently Asked Questions
Everything you need to know about Wellspring and how it works for your studio.
Do you take a percentage of my revenue?
Nope! We charge a flat monthly fee. You keep 100% of your studio's revenue. Your Helcim merchant account processes payments directly to your bank account. We never touch your money.
What payment processor do you use?
We integrate with Helcim. Your studio creates and owns its own merchant account, so payments go directly to your bank account and Wellspring does not take a cut. Transparent processor, direct relationship, no middlemen.
Can I use my own domain?
Yes! Custom domain support is included. You can run your studio on yourstudio.com. Your members will never see "Wellspring" anywhere - it's fully white-labeled.
How long does setup take?
Your onboarding includes two weeks of dedicated migration support to get everything transferred, followed by a full month of high-touch personal care as your team gets comfortable. Most studios are live within the first two weeks, and then I stay closely involved to make sure everything runs smoothly.
How much does Wellspring cost?
$499/mo for a single-location studio. Everything is included — branded mobile app, custom domain, all features. No per-member charges, no revenue cut. Or pay annually for $5,000/year and save $988.
What if I need to cancel?
Cancel anytime, no questions asked. We offer a 30-day money-back guarantee. If Wellspring isn't the right fit, we'll refund your first month completely.
Do you offer discounts for annual billing?
Yes! Pay annually for $5,000/year and save $988.
Can I migrate from Mindbody or another platform?
Absolutely! I've done this before (E8 Yoga migrated from WellnessLiving) and I can help you through it. Your member data, class history, and payment info can all come over.
Is there a setup fee?
There is a one-time $2,000 onboarding fee, and it's money well spent. You get two weeks of dedicated migration support — we transfer your members, schedules, products, and payments from your current platform — followed by a full month of high-touch personal care as your team gets comfortable. After that, ongoing support is always just a phone call away.
Do you support multiple locations?
We're focused on single-location studios right now. If you need multi-location support, reach out and we'll figure it out together.
How big is your team? Will you be around in 5 years?
Honest answer: Wellspring is still a small founder-led business. I (Kyle) build the software, and John co-owns the company while running E8 Yoga, which keeps the product grounded in real studio operations. Wellspring is profitable, so there's no venture capital pressure or runway concerns. I'm committed to this for the long haul. And if something ever happened, your data is yours - I'd help you export everything.
What if something breaks on a Saturday night?
Text me. Seriously. I'm in Colorado (Mountain Time) and I care about your studio running smoothly. For critical issues, I'll respond within a few hours. For non-urgent stuff, next business day.
Still have questions?
Just reach out. I'm happy to hop on a call and answer anything.